Salesforce Koa: An Enterprise Language Model for Agentic Tool Use

On CRMAgentBench and the human-labeled production tool-calling set, Koa outperforms both its untuned open-weight base and GPT-4.1 and is competitive with the strongest frontier models. It comes from a paper posted to arXiv on 10 October 2026. We present Salesforce Koa, an enterprise language model built by post-training the open-weight Nemotron-3-Super-120B foundation model with reinforcement learning using Group Relative Policy Optimization (GRPO), and deployed in FP8 for production. Koa is trained only on public and synthetically generated data, and specialized for the agentic tool use that enterprise workflows demand: routing a request to the correct action, invoking the right tool with valid arguments, and completing multi-turn business tasks. The distinctive component of our pipeline is specification-driven task construction: declarative Agent Script specifications are expanded into persona-conditioned multi-turn environments whose rewards are grounded in successful tool use. Applied to enterprise CRM specifications, the same pipeline produces the in-domain training distribution on which Koa is specialized. It reaches 87% Task Success Rate on CRMAgentBench (vs. GPT-4.1 at 82% and the base at 79%), is at or near the top of every metric on the human-labeled portion of an internal production benchmark, and preserves the base model's general capability on public benchmarks (Tau2Bench, BFCL). A controlled comparison with architecture and RL recipe held fixed shows that the additional in-domain RL stage improves argument accuracy and full tool-call success on the human-labeled enterprise benchmark.

Why it counts

On CRMAgentBench and the human-labeled production tool-calling set, Koa outperforms both its untuned open-weight base and GPT-4.1 and is competitive with the strongest frontier models. A controlled comparison with architecture and RL recipe held fixed shows that the additional in-domain RL stage improves argument accuracy and full tool-call success on the human-labeled enterprise benchmark.

Sources

Primary source: primary source

What is not known

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